july, 2020

09jul1:00 pm3:00 pmDealing with Difficult People in the Workplace: When to Call an AttorneyB71:00 pm - 3:00 pm MDT Speaker: Eileen O'Grady & Carolyn Buppert CE Credit / Rx Credit: 1.5 CE / 0.0 Rx

Event Details

Using case studies, explore and define illegal workplace behaviors including harassment and discrimination from other health care team members or administrators. Learn a triage system to help identify the type of difficult person one is confronting, and evidence-based strategies to mitigate the stress effect. Remedies to both prevent and stop toxic workplace behavior will be discussed, along with an outline of the evidence needed if there is a legal remedy. Accurately identifying the type of difficult others is a key initial step in knowing how to best handle these challenges, so that the workers are protected and the toxic interaction is de-escalated.

Eileen O’Grady, PhD, RN, NP, PCC; Nurse Practitioner and Wellness Coach, Eileen O’Grady Wellness Coaching, LLC; McLean VA and Founder, The School of Wellness; McLean VA

Carolyn Buppert, MSN, JD; Attorney, Private Practice; Portland OR


(Thursday) 1:00 pm - 3:00 pm


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