Frequently Asked Questions

Below is a list of Frequently Asked Questions. If your question is not addressed below, please e-mail us and we will respond as best possible.

Q: What is the closest airport?

A: There are 3 airport possibilities:

  1. Denver International Airport (DEN) located approximately 93 miles from Keystone Conference Center.  It is the airport of choice of many of the attendees.
  2. Eagle County Regional Airport (EGE) located approximately 72 miles from Keystone Conference Center.  It offers a more limited flight selection.
  3. Colorado Springs Airport (COS) located approximately 148 miles from Keystone Conference Center.

United Airlines offers special meeting fares for flights to/from the above airports. Click here for details.

Avis Rent-A-Car offers special rates at the above airports. Click here for details.

Round trip ground/shuttle transportation is available via Colorado Mountain Express from Denver International Airport (DEN) and Eagle County Regional Airport (EGE). Click here for details.

Q: What do I enter into my GPS in order to find the Keystone Conference Center?

A: Keystone Conference Center, 0633 Conference Center Drive, Keystone, CO 80435, is what you should enter into your GPS unit. This is the physical address of the Keystone Conference Center but it is not the mailing address. Mail or packages should not be sent to this address.

Q: What about the altitude?

A: The base of Keystone is at 9,280′. Click here for a helpful page about Altitude Sickness and methods you can use to minimize it.

Q: Can I bring my dog?

A: Keystone Resort and Keystone lodging properties are dog friendly, however pets and/or emotional support animals are not permitted at the Keystone Conference Center or any Keystone-operated food & beverage locations. Service animals are permitted throughout. Please click here for policy on service animals and emotional support animals.

Q: I am an RN. Can I attend and receive credits?

A: Yes. ANCC credits are offered commensurate to the extent of your participation.

Q: I am a Physician Assistant. Can I receive credits?

A: Yes. AMA PRA Category 1 Credits™ are accepted by the American Academy of Physicians Assistants for programs by ACCME or a recognized state medical society. Physician Assistants should only claim credit commensurate with the extent of their participation.

Q: How do I receive my certificate?

A: You must complete the Symposium Evaluation and at least one Session Evaluation in order to obtain your certificate and your account must also be paid in full.  Once you have completed this process you will be able to save and/or print your certificate.  If you lose your certificate you can return to the site for a period of up to 5 years and login, in order to reprint your certificate.

Q: I can’t find my certificate. What can I do?

A: Certificates remain on file for 5 years from the date of the symposium. If you need a replacement certificate within the 5 year period, access the CE Certificate link on our website, then follow instructions for the year needed.

Q: How long do I have to complete my evaluation?

A: You can complete the evaluation at  your leisure however your evaluation must be completed no later than August 15, 2019. You can save your answers and edit and/or finish at a later point in time if desired, or complete the entire evaluation in one sitting.

Q: Can I bring a guest to Thursday’s Opening Reception?

A: Yes you can bring a guest(s) for an additional fee of $20 per guest. Tickets can be purchased online or onsite.

Q: What food is included with registration?

A: The following food and/or beverage are complimentary with your registration:

  • Tuesday
    • Morning and Afternoon Beverage Breaks if registered for optional Session Pre 1
    • Lunch if registered for optional Session Pre 1
  • Wednesday
    • Continental Breakfast if registered for optional Session Pre 1
    • Morning Break if registered for optional Session Pre 1
  • Thursday
    • Continental Breakfast
    • Morning and Afternoon Beverage Breaks
    • Lunch if registered for optional Session SS2, SS3 or SS4
    • Welcome Reception (buffet)
  • Friday
    • Continental Breakfast
    • Morning and Afternoon Beverage Breaks
    • Bag Lunch
    • Afternoon Beverage & Snack Break
  • Saturday
    • Breakfast if registered for optional Session SS8
    • Brunch
    • Afternoon Beverage Breaks
  • Sunday
    • Continental Breakfast
    • Morning Beverage Break
    • Lunch if registered for Seminar R1

Some sessions include either a complimentary meal or a meal at an additional fee. To check the program schedule click here.

Q: If I have purchased the printed syllabus do I need to print out the presentations in the Green Room?

A: The syllabus is a hard copy of the Green Room presentations.  There are 3 sources which contain available handouts for the sessions.

  1. The Green Room – a special website where attendees can view and/or print all available handouts – Complimentary
  2. Hardcopy Syllabus – hard copy of all available handouts. Orders must be placed by June 15, 2019. Not available to order after June 15, 2019. – Purchase price $70
  3. Customized Thumb drive – drive includes all available handouts plus update service providing subsequent updates via e-mail. Available for pre-order and/or onsite –  Purchase price $10

Q: If I register online do I have to make payment online?

A: No. Once you begin the online registration process you will be asked to select a method of payment. You can pay online via secure credit card processing, or you can remit payment after you register by sending a check. If you select to pay by check you will find payment and mailing instructions on your registration confirmation. Please include either your name and/or registration ID when submitting payment. If you prefer to pay by credit card but wish to either fax or phone in the credit card payment information select “Cash” as method of payment and proceed with your registration. Fax: 888-996-3296 Phone: 800-996-3233

Q: Can I make changes to my registration online?

A: You can access your registration record, then select the Edit button to edit your contact information and/or add, change or delete sessions, up through and including July 1, 2019. If you have questions at any time, or need assistance to edit contact information and/or add, change or delete sessions, after July 1, 2019, please e-mail or call 800-996-3233.

Q: How does the waitlist feature work with my registration?

A: If a session has reached its capacity enrollment you can register for the waitlist on that session. If an opening occurs for the waitlisted session, you will be notified by e-mail concerning the opening. You must respond within 48 hours as to whether you wish to accept the session affiliated with the waitlist, otherwise it will offered to the next person on the waitlist.

Q: Do you accept credit cards?

A: Yes, American Express, Discover, MasterCard and Visa are accepted forms of payment for the symposium.